Welcome to Digital Medical Solutions
DMS is committed to giving our client’s complete confidence in business IT by designing and implementing solutions and management strategies that provide reliable systems and lower operating costs.
Leading IT Services For Medical Practices
Why Choose DMS IT?
- Calls to the DMS helpdesk are answered literally within seconds, most issues are resolved within minutes
- Guaranteed Level 2 or Level 3 technicians with extensive experience and expertise in Australian medical software problem resolution. This means your IT issue will get resolved fast and not just documented by a Level 1 technician and then escalated to a queue for a higher level technician response, thus reducing IT downtime and therefore saving your clinic money.
- Extensive experience and expertise in Australian medical software eco systems
- 81% of helpdesk calls resolved on the initial call
- 87% of all calls to helpdesk resolved in the same day
- Managed Cyber Security expertise – Security first approach with Cyber Security qualified staff
- Pro-active Managed IT that is fully customised for Australian medical clinics, with High Attention to detail
- DMS Private Cloud Hosted Infrastructure as a Service (IaaS) located in Melbourne and Sydney Australia at leading Tier 4 data centres with latest high performance, and high capacity Host servers
Our IT Services
Managed IT Services
Managed IT Services are the day-to-day proactive IT activities that ensure your computer systems are up-to-date, secure, productive, consistent and highly available to the benefit of your business.
24X7 Monitoring & Support
Solution Design
Hardware & software sales
Managed IT Security/Cyber Security
Medical Practice Accreditation
Hosting & Cloud Solutions
Data Backup & Protection
Disaster Recovery
Contact Us
We can be reached on (03) 5550 2445 For after hours assistance, please call the clinic on (03) 5550 2445 to speak with a Doctor
Book Appointment
Please scroll down a bit and click the 'Book Online' button to make an appointment at our medical centre.
Operating Hours
Monday to Friday: 8:30AM to 5:30PM
Saturday: 8:30AM to 5:30PM
Sunday: Closed
Remote Support
Meet our team
Our friendly staff will be available to assist with any queries or to answer any questions you may have.
Jaymes McMillan
Support Engineer
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What our customer saying about us
DMS IT Services
DMS has been providing premier IT support for medical practices and other businesses for over 25 years. We have a combined technical experience of over 60 years. We have helped many clients maximise the efficiency and productivity of their systems, and we pride ourselves on providing a level of service, expertise and honesty that makes us one of the most highly regarded firms in the industry.
DMS is highly skilled in looking after your IT in any sector however we specialise in IT for Medical Centres, Specialist Rooms/Centres/Clinics, Priority Care Clinics, Primary and Allied Health, Imaging and Pathology Clinics.
We are highly knowledgeable in working with and supporting the various majority of clinical/medical software platforms such as Best Practice, Medical Director, Zedmed, Genie/Gentu, VIP.net, Dental4Windows, Oasis, Stat, Frontdesk, Medtech etc.
We have expertise in the medical IT industry and closely work with all electronic results downloaders, electronic script exchanges, online booking systems, clinical audit tool applications and secure medical messaging.
Our technical engineers are always keeping up to date with the latest IT hardware, software, configurations and security and are constantly training and building skillsets to provide you with the highest possible level of professional technical support and solution driven consistency.
Managed IT Services are the day-to-day IT activities that ensure your system is up-to-date, secure, productive, consistent and highly available to the benefit of your business. This service combines industry best practices with powerful and secure technologies to give your business proactive IT support fully detailed in a Managed Service Level Agreement (MSLA).
24×7 IT Support to provide you with peace of mind and confidence. DMS has world leading 24×7 near Real-Time monitoring and management technologies as part of our tool kit. This enables us to monitor alerts and ensure technicians can quickly troubleshoot problems of security, network, Internet, server and software remotely on almost any client computer system or device. Response and fix times are often within minutes.
Our professional and highly experienced staff will design the right solution for your business needs. We can provide structured and scalable IT solutions to meet all needs.